Shipping Policy

Repetition Fitness will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavour to notify users if delivery is delayed once we are made aware of the delay. Items are delivered by a third party outside carrier, and that delivery is governed by their shipping contracts.

Any storage fees from the carrier for items not picked up in the allowed time will be paid by customer and are not the responsibility of Repetition Fitness.

Processing

Most items can be shipped out to the customer within 48 hours of receiving the order. During high volume times, most items can be shipped out to the customer no later than seven regular business days (excluding weekends and holidays) after receiving an order. Customers will be issued a tracking number to their email address.

Shipping time estimates supplied in the checkout do not include processing times for our distribution centers to fulfill your order which can take up to 48 hours depending on stock and workflow. All centers close their shipping window at 16:00, in ideal circumstances, any orders before that time can be fulfilled for that day to be shipped. It is recommended that any overnight orders be placed well in advance of our closure of the shipping window.

Free Shipping

Items with free shipping have a certain dollar value that Repetition Fitness covers. Typically this means the customer, in major cities, does not have to pay any shipping but that isn't always the case. Customers outside of major cities will still received a shipping discount but will have to pay the difference in shipping costs. If this happens, we will send an email with the amount the customer has to cover.

Many larger items require additional shipping rates in excess to the standard shipping rates at checkout. If this happens we will send you an email highlighting any additional shipping charges.

Any questions or concerns can be directed to:

contact@repetitionfitness.ca

+1 (249) 492-0941

Current promotions that offer free shipping do have further limitations. We only offer free shipping in these provinces: BC, AB, SK and ON. Any provinces not listed do not qualify for free shipping.

Your Shipment - What to Expect

Majority of shipments are with our third-party couriers, a small number of them are processed through our in-house delivery teams. Both our couriers and in-house teams deliver the item/s to your door or nearest entrance point. They do not enter the premises and move the item/s to the desired location on the premises. Our standard shipping services also do not include installation and setup with the item/s. Installation & setup come with separate fees at a fair market value.

Defective Items

If you receive an item that is defective or has been damaged, you must contact us within 24 hours of receiving the item. You must include the original invoice number, model number and serial number.

If you have a broken cosmetic part, you must also include the part number, which can be found in the product manual. Please also include three digital photos of the defective part so we can assess the damage.

A new part will be sent to you at no charge if you are within Canada and as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.

If a machine is put together and there is a defective electronic part, please contact us and include the original invoice number, serial number, model number and part number from the manual, along with the nature of the issue.

If we determine a new part must be sent to you, that part will be mailed at no cost to you if you are in Canada as long as the product is under warranty. Any abuse to the equipment or product will void the warranty.

Liability

Any damage done to the customer’s property during delivery of equipment or products is the responsibility of the courier or third party and is not the responsibility of Repetition Fitness. Any claims must be taken up with delivery company.

Shipping Restrictions

Repetition Fitness reserves the right not to ship to certain addresses or ship certain products.

This shipping policy does not apply to commercial equipment or machines.

Risk of Loss

All items purchased from Repetition Fitness are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Questions or concerns about a shipment?

If you do not receive your order within 14 business days upon shipping, please contact the shipping carrier for the most up to date information and status updates.

Feel free to contact us via phone +1 (249) 492-0941 or email us at contact@repetitonfitness.ca